August 5, 2026
Here is the short version of how an Able account and card work, and the handful of things that most often catch people out. Read it in a few minutes; read the full terms before you rely on anything.
Able runs your account and gives you support. Your card is issued in Singapore by our licensed issuing partner under the card network's rules. Some decisions -- approving a payment, applying certain restrictions -- are ultimately the issuer's or the network's, not ours, and we say so in the full terms.
You must be 18 or over, allowed to hold an account where you live, and not a national or resident of a restricted country or a sanctioned person. You verify your identity with a government ID and a selfie check, and everything you tell us must be true and kept up to date. Higher-risk profiles are asked for more -- usually where your money comes from -- and the account stays limited until we receive it. One account per person unless we agree otherwise, and personal accounts can't take business payments.
You top up from a source in your own name. Your balance is stored value you can spend on the card -- it is not a deposit, earns no interest, and pays no return of any kind. It gives you no stake in Able and no investment: it is simply money you can spend. We only accept a defined list of funding methods, and transfers are screened; anything from a flagged or sanctioned source is rejected. Send to the wrong place and the funds may be unrecoverable, so check the details each time.
Your card works wherever the card network is accepted, subject to the blocks below. Hotels and rental firms may hold an estimate; merchants generally have up to 30 days to finalise a hold before it's released. For riskier payments we may ask for a one-time code or extra verification. Refunds come from the merchant -- we can't force one.
Limits apply per transaction, per day and per month, and depend on your card and risk rating. Your current limits are always in the app, which is the authoritative source. ATM withdrawals work on physical cards only, with daily and monthly caps, a frequency cap and a withdrawal fee that vary by card. ATM withdrawals in Mainland China are not supported on some cards. The ATM operator may add its own fee and lower limit.
The amount finally taken can exceed what was authorised -- because of exchange-rate movement, a merchant adjusting the bill, or an offline terminal that couldn't check your balance. This is how card systems work generally. If it leaves your balance negative, you owe us the difference and must repay it promptly. We may block the card until it's cleared and recover the amount from later top-ups or by other lawful means.
Automated controls can freeze a card without notice -- after repeated failed CVV, expiry or PIN entries, very high transaction velocity, sudden cross-border activity, manual card-number entry, or refund and transaction manipulation. Separately, we may suspend or close your account for security concerns, suspected fraud, a breach of these terms, or a direction from a court, regulator, the network or our issuing partner. We tell you why as soon as we lawfully can. You can close your account any time -- in the app or through support -- once nothing is pending and nothing is owed.
Raise problems in the app -- try the merchant first for goods-and-services issues, but report suspected fraud straight away. Deadlines apply: within 60 days of the transaction, or 30 days of first raising it with us, whichever is earlier. Where a chargeback is available we'll pursue it, but the network and the merchant's bank decide the outcome, not us. Dishonest claims mean closure and possible reporting.
Use Able lawfully only. No fraud, no sanctioned counterparties, no gambling or other restricted merchant categories, no illegal goods or services, no running a money-transfer or escrow business, no business payments into a personal account, and no trying to test cards or dodge a limit or block with repeated attempts. We decide if these rules are broken, and consequences run from a warning to permanent closure and reporting.
Some support is handled by an automated assistant, not a person. It's optional -- ask for a human any time. It can be wrong, so check anything important against the app or a person, and nothing it says is financial, tax or legal advice.
We're responsible for foreseeable loss if we fail our obligations, and we never exclude liability where the law forbids it. We're not responsible for the merchants, ATM operators, wallet providers or networks we work with, for a merchant refusing your card, or for delays caused by checks we must carry out. We can change these terms with notice -- normally two months -- and you can close your account free during the notice period; some changes, like restricted-country lists and legally required ones, take effect immediately.
Tell us first, through the app or by email, and we'll investigate and give you a final response. If you're still unhappy you can escalate to the relevant dispute-resolution body. The governing law and that escalation route are set out in the full terms.
This is a summary and does not form part of your contract. The full Terms of Service are the binding agreement and are available at able.finance/terms. Where this summary and the full terms differ, the full terms apply.